Reference

What You Agree To When You Use 22gt

These terms set out the rules that apply to your 22gt account — how it works, what we expect from you, and what you can expect from us.

Account eligibility rulesbKash, Nagad, Rocket wallet conditionsWithdrawal and verification termsAccount suspension policyJurisdiction-dependent access

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How These Terms Apply to Your Account

22gt Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on 22gt, you confirm you have read and accepted these terms in full. These terms govern every transaction on your account — including deposits made via bKash, Nagad, or Rocket, and any withdrawal you request. Each deposit method carries its own processing

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path: when you send funds through bKash or Nagad, our system matches the transaction reference to your account wallet before crediting it. Rocket transfers follow the same verification step. We reserve the right to hold a withdrawal for manual review if the payment reference does not
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match your registered account details. Your account is personal and non-transferable. Sharing login credentials or allowing another person to operate your account violates these terms and may result in account suspension. We may update these terms at any time. When we do, we post the revised
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version here with a note of what changed. Continued use of your account after a change goes live means you accept the updated terms. If any part of these terms conflicts with local law in Bangladesh or your eligible region, local law takes precedence. Eligibility to
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access and use this platform depends entirely on your local law and the regions we support at the time of access.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE OPERATE

How 22gt Enforces and Updates These Terms

We keep these terms consistent with how the platform actually runs. Any change to deposit conditions — for example, if a bKash or Nagad processing step changes — is reflected here before it takes effect. Your account data is held securely and used only for the purposes stated in these terms and our privacy policy. We do not share your wallet details or transaction history with third parties outside what is required for payment verification.

Account Security

Your account is protected with OTP-based login verification. We never ask for your bKash or Nagad PIN through any support channel — that request is always fraudulent.

Data Retention

We retain account and transaction records for the period required under applicable rules. You can request a summary of your transaction history through the support email at any time.

Term Change Notice

When terms change, we note the update date at the top of this page. We do not apply revised terms retroactively to transactions already settled in your account wallet.

Dispute Process

If you dispute how a term was applied to your account, raise it via live chat with your account ID. We review each case against the version of the terms active at the time of the event.

CONTACT CHANNELS

Reach Us About These Terms

If any clause is unclear, or you believe your account has been actioned incorrectly under these terms, our support team can walk you through the specific rule that applies. Reach us through any of the channels below. We handle account and terms queries separately from general wallet questions, so be ready to share your account ID when you write in.

Live Chat Start a live chat session from your account dashboard. This is the fastest path for urgent terms queries tied to a pending transaction or account hold.

Email Support Write to our support address with your account ID and the specific clause you want clarification on. We aim to respond with a direct answer, not a template.

Mobile Help Access the help section directly from the mobile browser on your phone. The terms page and contact form are both available without switching to desktop.

Your Questions About These Terms

Below are the questions we hear most often about how these terms work in practice. If yours is not here, contact support with your account ID and we will give you a direct answer.

Yes. All deposits — whether via bKash, Nagad, or Rocket — are covered. The transaction must match your registered account details before your wallet is credited.

We update the terms on this page and note the change date at the top. Continued use of your account after an update means you have accepted the revised version.

Account sharing violates these terms. If we detect it, we may suspend the account pending review. Your account is personal and only you may operate it.

Access depends on your local law and the eligible regions we support. It is your responsibility to confirm that using this platform is permitted under applicable law in your location.

Send a request to our support email with your account ID. We will pull your transaction history from our records and share it with you directly, in line with our data retention policy.

Open a live chat with your account ID and describe the issue. We review disputes against the terms that were active at the time and respond with the specific clause that applied.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Use 22gt

How 22gt Enforces and Updates These Terms

Account Security

Data Retention

Term Change Notice

Dispute Process

Reach Us About These Terms

Your Questions About These Terms

01 Do these terms apply to all deposit methods including bKash and Nagad?

02 Can 22gt change these terms without telling me?

03 What happens if I share my account with someone else?

04 Can I use this platform if I am in Bangladesh?

05 How do I request a copy of my account data or transaction history?

06 What should I do if I think a term was applied incorrectly to my account?

Terms & Conditions

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