Reference

How 22gt Handles Your Personal Information

When you open an account with 22gt, we collect only what we need to run your account securely and process payments through bKash, Nagad, and Rocket.

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REACH OUR TEAM

Contact Us About Your Privacy

If you want to know what data we hold on you, ask us to correct something, or request that we delete your account information, our support team handles these requests directly. You can reach us through the channels below. We aim to respond to all data-related requests as quickly as our queue allows — complex requests may take a few extra days to process fully.

HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We have set up four core practices to make sure your information stays accurate, limited, and under your control. Each one covers a different part of how your data moves through the platform — from the moment you log in to the moment a Rocket payment clears in your account.

Encrypted Account Access

Your login session runs over SSL encryption. If we detect a login from an unrecognised device, we trigger an OTP verification step to your registered number before access is granted.

Cookie Controls

Cookies on 22gt handle session continuity and preference memory — not ad targeting. You can clear them from your mobile browser settings at any time without losing your account data.

Payment Data Boundaries

When you pay via bKash, Nagad, or Rocket, only the transaction reference and amount reach us. Your wallet credentials stay entirely within the respective payment app.

Data Correction and Deletion

You have the right to ask us to correct inaccurate account data or delete your record. Submit a request through live chat or email and we will confirm the action taken.

What Information We Collect and Why

22gt Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account, we record your name, contact details, and the device you use to log in — whether that is a phone browser or the 22gt mobile app. When you deposit or withdraw through bKash, Nagad, or Rocket, we log the transaction reference

1
and wallet number to verify the transfer and match it to your account. We do not store your full mobile banking PIN or password; that stays inside your payment app. We also collect technical data — IP address, browser type, session timestamps — to detect unusual
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login activity and keep your account safe. Cookies on the site help us remember your preferences and keep your session active between visits. We do not sell your personal data to third parties. Data shared with payment processors like bKash, Nagad, and Rocket is limited to
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what those services need to complete a transaction. Your data is held for as long as your account remains active and for any period required under applicable law in the regions where our service is available. If you close your account, we retain only the minimum
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records required by applicable compliance obligations. How long and what is retained depends on your local law and the eligible region your account falls under.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Privacy Questions We Hear Most Often

These are the questions we get asked most around account data, payment records, and how to exercise your rights. If your question is not covered here, our support team can help directly through live chat or email.

We collect your name, mobile number, and device information. When you transact via bKash, Nagad, or Rocket, we also record the transaction reference to match the payment to your account.

No. Your mobile wallet PIN or password never reaches us. It stays inside your bKash, Nagad, or Rocket app. We only receive the payment confirmation reference after the transfer is complete.

Yes. Contact us via live chat or email with your registered mobile number. We will identify your account record and send you a summary of the data we hold, subject to applicable local law.

We delete your active profile data when you close your account. We keep only the minimum transaction records required under compliance obligations in your eligible region, as local law dictates.

We do not sell your data. We share only what payment processors like bKash, Nagad, and Rocket need to complete a transaction. No data goes to advertisers or unrelated third parties.

Log into your account and raise a ticket under the privacy category, or contact us by email. We will confirm the correction or deletion within a reasonable timeframe based on the complexity of the request.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 22gt Handles Your Personal Information

Contact Us About Your Privacy

Data Handling, Cookies, and Account Security

Encrypted Account Access

Cookie Controls

Payment Data Boundaries

Data Correction and Deletion

Privacy Questions We Hear Most Often

01 What personal data does 22gt collect when I open an account?

02 Does 22gt store my bKash or Nagad PIN?

03 Can I request a copy of the data you hold about me?

04 How long do you keep my account data after I close my account?

05 Does 22gt share my data with third parties?

06 How do I ask 22gt to correct or delete my personal information?

Privacy Policy

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