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What You Need to Know Before You Play

Using 22gt means you accept the terms set out here. Access and eligibility depend on your local law and the region you are connecting from — we ask you to check that before opening an account.

Account eligibility appliesBangladesh access depends on local lawbKash, Nagad, Rocket wallet use is subject to termsAccount activity is logged and reviewedTerms may update — check this page
22gt What You Need to Know Before You Play
HOW WE HANDLE THIS

Data, Security and Account Accountability

Your account data and payment activity are handled with care. We collect what is needed to run your account — login records, transaction history and wallet identifiers for bKash, Nagad or Rocket — and we do not sell that data to third parties. Here is what we keep consistent across every account.

Data Retention We hold account and transaction records for as long as your account remains active and for a period after closure, in line with our data retention schedule.
Cookie and Session Policy We use session cookies to keep you logged in across your mobile browser. You can clear these at any time through your device settings without losing your account data.
Account Security Account access uses OTP verification tied to your registered mobile number. Any change to your wallet number — bKash, Nagad or Rocket — requires a fresh verification step.
Requesting Changes To update personal details, correct account information or request data removal, contact support via live chat or email with your account ID and the specific change you need.
CONTACT LEGAL

Reach Us About Account or Policy Questions

If something in our terms is unclear, or you need to raise a concern about your account status, wallet activity or eligibility, our support team handles those directly. Reach out through the channels below — include your registered account details so we can locate your case without delay.

Live Chat Start a live chat session from your account dashboard. This is the quickest route for urgent policy or wallet-related queries on your account.
Email Support Send detailed questions about terms, account eligibility or payment conditions to our support address listed in your account settings panel.
Account Help Centre The help centre inside your account covers common legal and policy questions, including how wallet verification works for bKash, Nagad and Rocket.

Common Questions About Our Terms

These are the questions we hear most often about account eligibility, data handling and legal conditions. If your question is not covered here, live chat is the fastest way to get a direct answer.

Access and eligibility depend entirely on your local law and the region you connect from. We do not confirm legality for all locations — check local regulations before opening an account.

We hold your registration details, login history, transaction records and the wallet identifiers you linked — such as your bKash or Nagad number — for account operation and verification purposes.

Yes. Contact support via live chat or email with your account ID and a deletion request. We will confirm what can be removed and what must be retained under our data schedule.

Wallet links are frozen during a suspension. Any balance under review is held pending verification. Support will contact you at the details on your account to explain the next steps.

We update the date shown at the top of this page whenever terms change. Continued use of your account after an update counts as acceptance of the revised terms.

Raise the dispute through live chat first — include your account ID and the decision reference. If unresolved, escalate via email with the full details and we will review within our standard process.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.